Refund Policy

Refund policy

Refund policy for owners and tenants using this electronic platform:

Please read these terms and conditions of the refund policy carefully before entering or using the platform, as it contains basic information related to legal rights, compensation methods, and obligations. You must read and agree to these Terms and Conditions, and sometimes additional terms and conditions set forth in the Platform may apply (as applicable), which together form one set of terms and conditions, these Terms and Conditions apply when using the Platform.

You acknowledge when using the website or application of the Sera Car Company, that you accept these general terms and conditions in full, and in the event that you do not agree to the general terms and conditions or part of them, you must not use this electronic platform.

These general terms and conditions apply to users of the platform, including car owners and renters. These general terms and conditions govern your use of the site and any related services, and all terms defined under the supplementary terms and conditions of the services policy have the same meaning in this refund / transfer policy.

Payment refund:

All amounts paid to sera car are non-refundable except in certain cases as further detailed in these terms and conditions, where sera car shall automatically refund the relevant to the user(s). If the user wishes to submit a claim to Seracars regarding the refund of these amounts, this claim must be submitted by contacting the customer service e-mail (support@seracars.com), according to the procedures in force.

Claim:

All users must submit their claims in accordance with the applicable procedures, and any claim that does not meet this condition is considered non-existent, and the company makes every effort to respond to all claims within 15 working days. Sera Car considers that any claims not received in the above-mentioned period have been rejected by the relevant department of the company.

Recovery:

(The case for car owners who subscribe to the 6-month system)

Based on the agreement concluded between the company and the car owners regarding the signing of a contract between the company and the car owners for the purpose of displaying their cars on the company’s website, seracars.com, in exchange for a semi-annual subscription paid by the car owner in favor of the company to agree to publish his private car on the company’s website and application He expressed this with his full will and legal capacity, and accordingly the owner of the car can recover the subscription value within three days from the date of signing the contract with the company after deducting 50% of the paid subscription value, and the publication of his car on the company’s website is stopped. In the event that the car owner requests a refund of the subscription value after more than three days have passed from the time of writing the contract, he will receive 0% zero percent of the subscription value paid to the company, while continuing to benefit from publishing his car and receiving rental requests on our website, unless the company is asked to stop publishing his car with us On the site through a letter to our site's e-mail support@seracars.com.

(The case of car owners participating in the commission system)

The fees due are collected from the renter as soon as the request and/or reservation is accepted, and he is obligated to pay the company’s share in full (Sira Car commission 20%). The renter cannot request a trip or start a trip except after paying any and all balances due from previous and previously booked trips in full, in Cases of cancellation after confirmation of the reservation by payment (in the event that the fees owed by the renter are collected for the company)  when he sends a rental request to one of the car owners and the car owner agrees to it and the renter pays and then later wants to cancel, fines are applied to him and must be settled with the company unless there is a reason. In the event of an emergency that results in cancellation and the submission of evidence to that effect, or not, the fine in favor of the car owner shall be 80% due to him of the total daily price of the car for which the rental request was sent, and compensation to him for the damage caused to him by preventing the car from receiving other reservations, provided that the remainder is from the total payment. The 20% reservation is automatically in favor of the company. Terms and conditions apply.

In the case of cancellation on the part of the car owner, the same conditions mentioned above apply. Cancellation after confirmation of the reservation by paying “Owner - Renter” is indivisible towards paying the cancellation fine.

Recovery:

(for tenants :)

The fees due are collected from the renter as soon as the request and/or reservation is accepted, and he is obligated to pay the company’s share in full (Sira Car commission 20%). The renter cannot request a trip or start a trip except after paying any and all balances due from previous and previously booked trips in full, in Cases of cancellation after confirmation of the reservation by payment (in the event that the fees owed by the renter are collected for the company)  when he sends a rental request to one of the car owners and the car owner agrees to it and the renter pays and then later wants to cancel, fines are applied to him and must be settled with the company unless there is a reason. In the event of an emergency that results in cancellation and the submission of evidence to that effect, or not, the fine in favor of the car owner shall be 80% due to him of the total daily price of the car for which the rental request was sent, and compensation to him for the damage caused to him by preventing the car from receiving other reservations, provided that the remainder is from the total payment. The 20% reservation is automatically in favor of the company. Terms and conditions apply.

In the case of cancellation on the part of the car owner, the same conditions mentioned above apply. Cancellation after confirmation of the reservation by paying “Owner - Renter” is indivisible towards paying the cancellation fine.

Applicable law and competent court:

These terms and conditions of response are exclusively subject to Egyptian law, and the Egyptian courts are solely competent to settle any dispute that arises between Sera Car and any of the parties.