Privacy Policy

privacy policy

Your privacy matters to us: This phrase may be one of the phrases used in all other privacy statements, but we really mean what we say, as we are pleased with your trust to use our services and we appreciate this trust, and this means that we are committed to protecting and preserving any personal data you provide to us, we are working to achieve the interest Our customers, and we are transparent towards your trust and your personal data.

Your personal data that you provide to us, whether you are a “car owner or a borrower”:

"Borrower" We cannot help you book your rental car without information, so there are certain information we ask when you use our services. This information is usually routine such as your name, email address, and payment information. We may ask for your residential and billing address, phone number, date of birth, place of birth, passport information, your driver's license, and the names of any additional drivers.

"Car Owner" We cannot offer your car for rent without obtaining information, and for this there are some information that we require when you use and benefit from our services, and this information is usually routine such as your ID card, your car license, your payment information, your car insurance statement, your phone number, date of birth and place Your birth, passport information and driver's license.

Why do we collect and use your personal data?

The main reason we request personal data from you is to help you organize your online reservations and ensure you receive the best possible service.

We also use your personal data to contact you about the latest deals, special offers and other products or services that we think you may be interested in.

We use the information we collect about you for a number of purposes, and your personal data may be used in the following ways:

A - Reservations: First of all we use your personal data to make and manage reservations and send the necessary details to the company that provides your car (or other products or services). This includes sending you communications in relation to your reservation, such as confirmations, modifications, reminders and billing (including issuance of invoices), and may also in some cases include processing your personal data to enable online check-in, or processing personal data relating to damage deposits.

B - Customer Service: We provide local customer service from our local company headquarters. We are here to help you 24 hours a day and 6 days a week. Our customer service team needs to know your data so that you can make a reservation for example, or respond to your inquiries before Reservation, during and after.

C - Account facilities: You can create a user account on our platforms to facilitate procedures, and this requires giving us your personal data, and it allows you to perform many useful things, and we use the information that you give us to manage this account, which enables you to perform many useful things, so you can manage your reservations or Other purchases and take advantage of special offers, and manage your personal settings and preferences, and it would also facilitate future reservations, and personal settings management enables you to see the car rentals you searched for and review the information you provided.

D - Marketing activities: We use your information in marketing activities, including those activities

Use your contact information to send you news about our special offers, discounts and updates, including details of travel-related products and services (and/or those products and services offered by Seera Car). You can quickly and easily unsubscribe from these marketing emails at any time by simply clicking the 'unsubscribe' link in any email or visiting the Personal Data Request Portal.

E - Communicate with you: We may communicate with you at other times via email, regular mail, phone or text message, and the method we choose depends on the contact information you have provided before, We also work to process the contact activities that you send to us.

Important notes:

While you are using our Service, we want you to know how we collect, store and process your personal data. We have created this Privacy Policy in order for you to have all the information you need, we invite you to read carefully all the information we provide, and if there are remaining questions, please feel free to contact us at any time.

Sera Car is responsible for the processing of your personal data that is collected through your use of our service and our website, this means that Sera Car is specifically responsible for its collection, safety and use for the purposes that Sera Car details in its privacy policy in accordance with the data protection rules, using our services and (where applicable) by registering as a user, you consent to such processing and warrant the accuracy of all data you provide.

In particular, you may send all inquiries about your personal data and how it is used directly to  support@seracars.com